Local Delivery Service

 

Online Local Delivery Service

 

 
We are now pleased to be able to offer a one man delivery service to our local area.
 
To ensure the safety of our staff and customers all deliveries will be made whilst following government guidelines on social distancing. Therefore the delivery will be to your kerbside or your front garden and will not require a signature. Our drivers will be observing the 2 metre distancing rule at all times and will only deliver if it is safe to do so. Woodcote Green retains the right to refuse delivery on any item(s) at any time without prior notice.
 
We currently are unable to offer HGV or Two Man deliveries and we would ask that your order contains no more than 10 bags of any products to help our drivers. 
 
During this service it will not be possible to guarantee the date or time of your delivery but we aim to contact you within 5 working days once we have received your order to schedule your delivery.
 
 
 
Online Only
Order online as the Garden Centre is temporarily closed.
Order Confirmation
We aim to contact you within 5 workings days to schedule your delivery.
 
Kerbside One Man Delivery
We will deliver your order whilst following social distancing guidelines therefore no signature is required.
 
Our Delivery Terms & Conditions

Cancellations & Amendments
•Any cancellation requires no less than 48 hours notice before the delivery date.
•Any cancellations of Non Stock items will incur a 20% re-stocking charge which will be deducted from any customer refund.
•Any additional items or amendments require no less than 24 hours notice, please note additional charges may apply.

Delivery Service & Access
•Items being delivered by our One Man service will be off loaded to the kerbside of your property.
•If the delivery address on your receipt is incorrect and the goods are delivered to the wrong address the customer will be liable for additional delivery charges.
•If in the opinion of our driver the ground or access over which delivery or unloading is required seems unsuitable for safe passage the driver may refuse to deliver the goods or will only deliver to the nearest accessible point. If the delivery needs to be re-arranged because of this the customer will be liable for additional re-delivery charges.
•It is the customer’s responsibility to receive and check the goods, once delivered the customer accepts responsibility for all goods. Any shortages or defects must be reported to Woodcote Green within 24 hours.

Times and Days
•Delivery times & days are approximate and can not be guaranteed. Woodcote Green can not be held responsible for any losses or labour costs incurred by the customer or his/her agent waiting for goods to arrive.

Returns
•Any returns made to the store are subject to our “Returns Policy”. If you require any items to be collected then a collection charge will apply.
•Non stock items can not be returned unless the collection is within the published
Woodcote Green delivery area, the goods are in the original packaging (untouched) and in the same location where the goods were originally delivered. This will incur a 20% re-stocking charge, plus a collection charge which will be deducted from any customer refund.

Pallets & Packaging
•It is the customer’s responsibility to dispose of and recycle all pallets & packaging. Woodcote Green do not offer a recycling or disposal service.

The management retain the right to refuse delivery on any item at any time without prior notice. Any error or
omission in this policy shall be subject to correction provided that the correction does not materially affect the policy. Updated: April 2020